Qazaq Refinery has designed an adaptation program to assist employed workers in adapting to the labor collective, the acceptance of established norms of relationships, and the mastery of the system of professional knowledge and abilities. A personnel reserve has been established to replace managers, specialists, and shift leaders, and the system for their internship, training, and certification has been established. The personnel reserve is kept up to date at all times.

Employees are trained, retrained, and advanced trained as part of the company’s human development program. Appropriate conditions have been created for the implementation of the personnel development program: there are classrooms for theoretical training in all workshops / complexes of the plant, the training center is actively involved in the training process, equipped with new equipment, modern teaching aids, multimedia training complexes for technological processes, and computer training complexes.

The refinery recognizes that its successful future, as well as the preservation of industrial and human traditions, are in the hands of new workers replacing veterans. As a result, special emphasis is made to replenishing the company’s employees with young specialists, university and college graduates who can swiftly adapt to new technologies and grasp new information. Young specialists account for more than one-third of all new hires each year. When a young expert is hired for a job, he or she is assigned a mentor from among the plant’s highly skilled workers who have undergone specialized training. The “Oil Refiners Initiation” ceremony is organized annually to familiarize young specialists with the corporate spirit of the firm.